10 Top Questions To Ask About Mediation
- Prue Berry

- Aug 20, 2024
- 3 min read

Mediation is an increasingly popular method of resolving disputes without the need for costly and time-consuming court proceedings. For those considering mediation, understanding the process and what to expect is really important. To help you navigate your options, this quick read outlines the top 10 questions clients should ask when considering mediation.
What is Mediation and How Does it Work?
Why Ask? Understanding the fundamental nature of mediation is essential. Clients should be clear on how mediation differs from litigation and other forms of dispute resolution.
Key Points
Mediation is a confidential, voluntary process where a neutral third party (the mediator) assists the parties in resolving their dispute.
The mediator does not make decisions, but facilitates communication and negotiation between the parties.
The goal is to reach a mutually acceptable agreement.
2. What Types of Disputes Can be Mediated?
Why Ask? Not all disputes are suitable for mediation. Clients should ask and know if their specific issue can be effectively addressed through mediation.
Key Points
Mediation can be used in various contexts, including commercial, family, property, workplace, education and elder disputes.
Some disputes, such as those involving legal precedents or criminal matters, may not be suitable for mediation.
3. What are the Benefits of Mediation?
Why Ask? Clients need to understand the advantages of mediation compared to other dispute resolution methods.
Key Points
Mediation is typically faster, less formal and more cost effective than litigation.
It allows parties to maintain control over the outcome, rather than have a decision imposed by the courts.
Mediation can preserve relationships and lead to more creative solutions.
4. Who Should Attend Mediation?
Why Ask? The success of mediation often depends on having the right people at the table. Clients should know who needs to be involved.
Key Points
Typically, the parties directly involved int he dispute, their legal representatives (if any) and the mediator.
In some cases, it may be beneficial for other stakeholders or support persons to attend.
5. How Should I Prepare for Mediation?
Why Ask? Preparation is key to a successful mediation. Clients should understand how to effectively prepare for the process.
Key Points
Review all relevant documents and evidence related to the dispute.
Consider the goals you want to achieve, and what interests you have.
Be prepared to discuss and explore various settlement options.
6. What Role Does the Mediator Play?
Why Ask? Clients should understand the mediator's role to set appropriate expectations for the process.
Key Points
The mediator facilitates the conversation, helps clarify issues, and assists in negotiating an agreement.
The mediator remains neutral and doesn't provide legal advice or make decisions for the parties.
7. What Happens if We Don't Reach an Agreement?
Why Ask? Understanding the potential outcomes of an unsuccessful mediation helps clients weigh their options.
Key Points
If an agreement is not reached, parties may still explore other dispute resolution methods such as litigation or court orders.
The mediation process is confidential, and discussions used in mediation cannot be used in court if the matter proceeds to litigation.
8. How Long does Mediation Take?
Why Ask? Timeframes vary significantly, so clients should have realistic expectations about the time they need to commit to the process
Key Points
The length of mediation depends on the complexity of the dispute and the willingness of parties to negotiate.
Some disputes can be resolved in a single 2 hour session, others may take 4 hours, or even a couple of full day sessions..
9. What are the Costs Involved?
Why Ask? Clients should be aware of the costs to make an informed decision and budget accordingly.
Key Points
Mediation is generally more cost effective than litigation, but fees can vary based on the complexity of the case, and the length of mediation.
Most mediation companies have their session costs listed on their websites for reference.
10. How is Confidentiality Maintained in Mediation?
Why Ask? Confidentiality is the cornerstone of the mediation process, and clients should understand how its protected.
Key Points
Mediation is a confidential process and mediators are bound by strict standards to maintain confidentiality.
Parties should understand the limits of confidentiality, particularly if any information disclosed during mediation is required to be shared by law.
Asking the right questions before entering into mediation can help clients feel more confident and prepared, ensuring they make the most of the process. By understanding the nature of mediation, its benefits and what to expect, clients can approach mediation as a proactive step toward resolving their dispute efficiently and amicably.
Fairway Mediation Solutions is committed to helping clients resolve disputes in a fair, respectful and efficient manner. Our team's diverse experience and dedication to excellence make us the preferred choice for mediation in both personal and commercial contexts.
For more information please contact Fairway at info@fairwaymediation.com.au



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